Zach Arnold
Senior Manager, Operational Readiness @Metrolinx
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WORK HISTORY
Senior Manager, Operational Readiness @Metrolinx
EDUCATION
Otto-Friedrich-Universität Bamberg
Academic Exchange, German Studies
University of Waterloo
Honours Arts & Business, Political Science, German
ABOUT ZACH ARNOLD
I build exceptional customer experiences and high-performing teams in the public sector.Over 14 years at Metrolinx, I\'ve led cross-functional teams through complex transformations, directed customer experience research for multi-billion dollar projects, and championed human-centred design thinking to solve real-world transportation challenges.I\'m passionate about making public transit work better for everyone - from the customers we serve to the teams that serve them.
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