Zachariah Jones

About Zachariah Jones

I am currently working as a Staff Corporate Technology Platform Engineer for Stripe.

Experience

1. as a Genius Administrator i Manage the Day-to-day Administrative Activities of the Service Business Including the Following Managing all Customer Communication Regarding Repairs and Service Prioritizing Repairs for Technicians and Maintaining Internal Database for Tracking Customers and Repairs Completing Data Migrations, Software Repairs and Imaging for Customers and Internal Machines as Needed Providing Hands-on and over the Phone Technical Support and Trouble Shooting to Determine Best Solution for Customers Regarding Service Working with Inventory Control to Manage and Complete Cycle Counts and Audits of Parts and Repairs Managing Parts Receipt, Tracking and Allocation of Parts Processing and Verifying Successful Repairs, Repair Confirmation, Customer Contact and Updating Case Notes as Needed Assessing Parts Needed and Place Order Prior to Deadline Completing all Necessary Paperwork and Communication being Intimately Aware of Inventory Levels and Ordering Replacement Consumables as Needed Managing all Repair and Service Paperwork Managing Customer Pick up Process for all Completed Repairs, Including Identification, Verification and Preparation Performing Customer Check-outs as Needed

   Apple

   Present

Education

• The Ohio State University

  Bachelor of Arts, Journalism

  2007 — 2011

Skills

• Adobe Creative Suite
• Customer Service
• Git
• Merchandising
• Social Networking
• Bash
• Os X
• Mac Os X
• Copy Editing
• Social Media
• M
• Fashion
• IT Hardware Support
• Mac
• Ios
• Iwork
• Public Relations
• Magazines
• Python
• Visual Communication
• Ilife
• Leadership
• Visual Merchandising
• Facebook
• Html
• Editorial
• Asset Management
• Web Design
• IT Management
• Technical Support
• Blogging
• Administrative Work
• Newsletters
• Press Releases
• Microsoft Office