Zachariah Alhertani

About Zachariah Alhertani

As an experienced Operations Leader with a strong background in customer experience…

Experience

1. Area Manager Ii - L5

   Amazon

   Dec 2024 — Present · Raleigh, NC, US

   Team Leadership & Engagement – Lead, mentor, and motivate a team of 50-60 hourly associates to maintain high levels of safety, quality, attendance, and performance. Track key operational metrics, such as productivity, efficiency, and defect rates, using Amazon’s proprietary application tools to drive continuous improvement and meet business goals.Operational Excellence – Oversee shift department operations within the First-Mile network, ensuring efficiency in inventory management, order processing, and package flow. Lead the team in packing and processing millions of packages to meet customer demands while maintaining strict adherence to Critical Pull Time (CPT) to ensure timely outbound shipments.Cross-Functional Collaboration – Partner with the Flow team and other key departments to ensure seamless shift operations, optimizing package movement and workflow efficiency. Drive business objectives, resolve bottlenecks, and align operations with overall business needs.Fast-Paced & Physical Work Environment – Adapt to a constantly evolving, high-speed work environment that demands quick decision-making and flexibility. Meet the physical demands of the role, including lifting, walking, and extended periods of standing, while ensuring compliance with safety protocols and protective equipment requirements.

Education

• William Peace University

  Bachelor of Science (B.S.), Business Administration, General

  2015 — 2017

• Wake Technical Community College

  Associate's of Arts

  2012 — 2015

Skills

• Microsoft Office
• Sales
• Planning
• Mobile Technology
• Customer Service
• Adobe Photoshop
• Team Leadership