Zach Snyder
Client Success Manager | CX Leader
- Role
- Singing Server at Ellen\'s Stardust Diner
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Zach Snyder
Actor | CX Leader | Travel + Systems Nerd | Creative Ops Pro | Remote-First…
Experience
Singing Server
Jan 2017 — Present · New York, NY, US
Manage extremely high volume of guests at one of the busiest restaurants in New York City- 300 seat restaurant that turns over every table every 30-45 minutes- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest; utilized upselling techniques to make more revenue for the team and restaurant- Trained incoming staff on restaurant\'s practices, culture, and procedures to maximize job satisfaction and productivity- Oversaw daily operations of all members of service team, including delegating tasks, training new staff, and splitting tips at end of each shift.
Education
University at Buffalo
Bachelor of Fine Arts (BFA), Musical Theatre
2010 — 2014
Warren Area High School
High School Diploma
2006 — 2010
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