Zach Zwart
Senior Manager of i t Customer Service @UFP Industries
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WORK HISTORY
Senior Manager of i t Customer Service @UFP Industries
Grand Rapids, MI, US
Direct a multi-tiered IT Service Desk and Onsite IT teams, overseeing two managers and establishing a culture of high-performance service delivery across the organization.• Architect and execute strategic initiatives for the IT Customer Service department, focusing on automation and the creation of standardized M&A integration playbooks.• Serve as the primary IT stakeholder for all M&A activities, collaborating with executive leadership and cross-functional business units to define technical scope and mitigate transition risks.• Oversee the end-to-end IT lifecycle for corporate acquisitions, successfully integrating 46 locations and migrating all user data and systems into a unified corporate network.
EDUCATION
Calvin University
Bachelor of Arts - BA, Major: Business - Marketing
SKILLS
ABOUT ZACH ZWART
I started in IT resetting passwords and swapping keyboards as a Level 1 Help Desk tech. Today I lead multi-tiered IT service delivery teams and work closely with executive leadership to make sure technology actually works for the business.The throughline? I’ve always believed that IT support is fundamentally a people job. The best ticket resolution in the world doesn’t matter if the user felt like a burden along the way. Technology is the easy part. The human side is where IT leaders either earn trust or lose it.Over the past 7+ years at UFP Industries I’ve built an Onsite Team from scratch, developed service delivery standards, and grown from an individual contributor into a Senior Manager overseeing multiple teams and managers. The skills that made me effective haven’t changed much along the way - listen well, communicate clearly, follow through, and genuinely care about the outcome.I hold an ITIL 4 Foundation certification and a BA in Business/Marketing from Calvin University. Understanding how to communicate and think about business outcomes makes me a very different kind of IT leader, and that combination has proven more useful than I expected.Outside of work I serve on the board of Zero Collective and as a worship team member and board member at The Story Community Church in Comstock Park.If you’re building an IT service delivery function and want someone who leads with both operational rigor and a genuine love for the people side of this work, let’s connect.
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