Zach Wojtowicz
Customer Success & Experience Expert | Driving Retention, Expansion, & Operational Scale
- Role
- Vice President Customer Experience at Teamfront
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Zach Wojtowicz
With nearly a decade of professional experience, I serve as Director of Process…
Experience
Vice President Customer Experience
Nov 2024 — Present
I led transformative customer experience initiatives that drove substantial business growth across 3 portfolio companies simultaneously. • Implemented tailored customer lifecycle strategies, achieving a 35% increase in retention rates. • Maintained a CSAT score over 95%, ensuring high levels of customer satisfaction. • Developed cross-sell and go-to-market initiatives that raised revenue by 50%.
Education
University of Nebraska-Lincoln
Bachelor of Science - BS
2008 — 2012
University of Nebraska at Omaha
Master of Science - MS
2015 — 2017
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