Zach Roush
Customer Success Manager at Vector Solutions
- Role
- Customer Success Manager at Vector Solutions
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Zach Roush
Specialties: Experienced Leadership, Account Management, Change Management, Lean Processes
Experience
Customer Success Manager
Nov 2025 — Present · Cincinnati, OH, US
Responsible for ensuring Fire/EMS/Police clients achieve maximum value from Vector’s training, compliance, and workforce management solutions. This role focuses on building strong relationships with agencies, guiding them through onboarding and adoption, and providing ongoing strategic support to improve engagement and outcomes. Helping clients optimize platform usage, align solutions to operational goals, and drive retention and renewal. Also collaborating with internal teams to address client needs, product enhancements, and ensure a smooth, impactful customer experience across the entire lifecycle.
Education
ConstructConnect
Certified Brand Ambassador
2019
Acuity Institute
Certification
Wright State University
Bachelor of Science (B.S.)
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