Zach McGillivray
Client Success Manager @Kudos
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WORK HISTORY
Client Success Manager @Kudos
Calgary, AB, CA
EDUCATION
Mount Royal University
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT ZACH MCGILLIVRAY
I help organizations turn recognition into measurable outcomes.What I do: I blend consultative Customer Success with practical AI enablement to make teams faster and more consistent while driving renewals and expansions.Results-~2,400+ hours saved to date via internal AI assistants- RFP GPT assistant cut response work by hrs (~24–32 hrs for each of the 80+ uses) and supported a high five-figure ARR win- 97.1% acquisition-adjusted retention in year one (100% excluding inherited/no-touch) across 35 users committed to SaaS migration through consultative demos and rollout planning within 60 days- Expansion scoring & upsell forecasting frameworks adopted by leadership.How I got here: Hospitality → 100%-commission D2D sales leader → SaaS BDR → Support → CSM. That journey gives me a full-funnel view: discovery, influence, adoption, and long-term value.Credentials: Certified Customer Success Manager (SuccessHACKER). Multi-year Kudos Ambassador. MEDDPIC Certified. Bachelor of Business Administration - Mount Royal University
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