Zach Knopes
Account Executive | Utility Management Software at Ampstun Corp / i3 Verticals
- Role
- Guest Experience Associate at Bluegrass Hospitality Group
- Location
- Lexington, KY, US
- LinkedIn followers
- 500 followers
About Zach Knopes
Hi, I’m Zach — a UX Researcher with deep roots in education, healthcare, and mission-driven work.With 11+ years of experience and 4+ years in UX, I specialize in designing and executing mixed-method research—surveys, interviews, and usability tests—to uncover insights that shape enterprise and nonprofit tools.🧠 Recent Projects Include- Disney – Explored how next-gen characters shape identity and representation, influencing narrative strategy- Google – Researched Gen Z learning behaviors post-COVID, contributing to future-forward virtual learning product concepts-$1B Global Missions Nonprofit – Redesigned a digital recruitment experience for Compassion Sunday by leading user testing, synthesizing insights, and guiding iterative landing page and email design- Faith-Based Financial Firm – Investigated pastoral saving behaviors and created retirement personas, improving financial onboarding flows. Research Strengths- Designed and conducted interviews, surveys, journey maps, usability tests, and qualitative analysis to guide product direction- Synthesized data into clear, actionable insights for product teams, engineers, and executives- Created research operations frameworks, reusable workflows, and documentation systems for consistent insight delivery. Instructional + Platform Design Experience- Taught and mentored UX professionals in research methodology, accessibility, and HCD as a UX Instructor- Designed internal learning platforms and led research-informed redesigns that boosted retention to 83% for an accredited EdTech bootcamp- Partnered with engineers and PMs to optimize onboarding and drive strategic alignment. Domains:UX Research • Employee Experience • Internal Tools • Education • Financial Wellbeing • Global Missions I’m currently open to full-time UX Research roles (remote preferred) that blend systems thinking with social impact. I bring rigor, empathy, and clarity to every project—and I thrive when working with cross-functional teams to solve real human problems.
Experience
Guest Experience Associate
Nov 2025 — Present · Lexington, KY, US
Education
Walla Walla Community College
Associate of Arts - AA
Lewis-Clark State College
Certificate of Completion
Bethel School of Technology
Bachelor's degree
Bethel School of Technology
Certificate
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