Zach Hoberman
Consultant @FTI Consulting
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WORK HISTORY
Consultant @FTI Consulting
Atlanta, GA, US
Performed a current state assessment and optimization for a nationally recognized academic medical center. Achieved a remarkable 3% reduction in contact center abandonment rate, a 20% improvement in speed to answer, and a 9% handle time reduction. Increased appointment scheduling on the first call by 95%- Optimized physician templates, implemented decision-tree processes, and improved scheduling accuracy and scheduler efficacy for the radiology department at a large academic medical center. Within 14 days of implementation, the client experienced a 7% increase in new patient visits- Led end-to-end RFP process including proposal material development, vendor identification, and vendor scoring and selection, for a leading physician-owned healthcare delivery organization with $3B in revenue- Developed a strategic guide for establishing and implementing a cutting-edge Innovation Center with a 5-year roadmap and maturity model to drive innovation and revenue in healthcare organizations- Conducted in-depth current state assessments for a national healthcare organizations and recommended comprehensive system changes, additions, and restructuring to improve HIPAA compliance and reduce IT security risk.
EDUCATION
Ohio University
Bachelor's degree, Health Communication, Senior
ABOUT ZACH HOBERMAN
Zach is a passionate consultant with 3 years of comprehensive experience across various areas of the healthcare industry, including revenue cycle management, digital health, private equity due diligence, and financial optimization. He has played a pivotal role in collaborating with some of the largest medical institutions in the country. His primary expertise lies in implementing artificial intelligence in healthcare, developing innovative strategies, project management, and leading initiatives to enhance healthcare affordability and equity. Zach\'s unique and impactful strategies, backed by a solid background in data and AI, set him apart. He is dedicated to making quality healthcare accessible to all communities. Zach gained valuable experience in the healthcare industry as part of the Business Development and Marketing team at NC MedAssist. There, he managed and streamlined analytics for budget, donations, contributors, and event attendees. He leveraged his project management skills to deliver high-quality work products while meeting project deadlines and milestones. Zach holds a B.S. in Healthcare Communications from Ohio University, with a concentration in Healthcare Administration. His academic projects focused on healthcare strategy, structure, and operations. Let\'s connect and discuss how we can collaborate to drive positive change in healthcare.
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