Zach Garcia

About Zach Garcia

I am an experienced Sales and Customer Success professional with a proven track record of over 10 years in helping organizations maximize the value of their technology investments. My focus is on providing outstanding customer experiences through strategic collaboration and proactive problem-solving, while delivering measurable results.Throughout my career, I’ve worked closely with executives and decision-makers to tackle complex challenges like safeguarding sensitive data and optimizing technology usage. At Forcepoint, I consistently exceeded quotas and performance goals, earning multiple promotions across various roles.My expertise spans across B2B SaaS, full-cycle account management, renewals, onboarding, and product adoption. I have a passion for developing innovative strategies to drive customer success, and thrive in fast-paced, scaling environments. Whether it’s renewing contracts, or creating cross-sell and upsell opportunities, I am dedicated to ensuring customer growth and satisfaction.If you\'re looking to solve complex challenges with a customer-first mindset, please don\'t hesitate to connect with me so we can chat!

Experience

1. Senior Customer Success Manager (Enterprise)

   Zscaler

   Aug 2025 — Present

   I drive crucial cybersecurity outcomes for 12 enterprise accounts totaling $7m ARRWork with cross-functional teams to build and execute success plans to meet customer\'s stated goalsLead business reviews with executive stakeholders to quantify value and ensure alignment on strategic objectives2025 results-Net ARR retention 135%-Worked with the Technical Implementation team to successfully onboard 5 new customers-Met quarterly and annual targets for generating customer reviews on 3rd party sites (e.g. Gartner, G2)-Collaborated with internal leadership to design new Onboarding handoff process

Education

• The University of Texas at Austin

  Business Foundations Certification

• The University of Texas at Austin

  Bachelor of Science (BS), Chemical Engineering