Zach Arthur

About Zach Arthur

I am an accomplished, forward-thinking Healthcare Operations & Customer Experience leader with an 8-plus-year portfolio of successfully leading high-performing teams, developing business operations & leading customer experience programs in fast-growing tech companies. Raised in a family of mental health providers, I am driven to increase access to health systems for patients & providers, driving data-focused improvements in program profitability, patient experience, & team development.Among my most notable accomplishments, are my- Reputation for leading high-performing teams in fast-paced start-up companies. Most recently I was responsible for leading the operations, finance & patient care teams at Televero Health. During my first 10 months leading these teams, I developed systems that doubled team productivity. At the same time, my teams voted me the top manager in the company based on the Gallup, Q12 Evaluation- Proven ability to lead programs in healthcare to increase company revenue by improving provider utilization, insurance claim reimbursement, cash collection, & billing accuracy- Developed and implemented company-wide KPIs to guide the successful management of Sales & Healthcare teams, driving team development, profitability, & efficiency improvements based on data insights- Proven ability to collaborate effectively with senior leadership & external stakeholders- Career history of promotions into progressively larger-scope leadership roles based on outstanding performance- Experienced in process development and change management leadership to effectively drive cross-functional teams in tech-focused companies.

Experience

1. Sr Manager, Membership Retention & Billing

   Function Health

   Jul 2025 — Present

Education

• Hobart and William Smith Colleges

  Biology, General

• Colorado State University

  Bachelor of Business Administration (B.B.A.), Marketing

Skills

• Account Management
• Management
• Team Building
• Microsoft Excel
• Microsoft Word
• Sales Management
• Microsoft Powerpoint
• Leadership
• Salesforce.com
• Time Management
• Microsoft Office
• Sales
• Sports
• Sales Operations
• Customer Service
• Marketing
• Public Speaking
• Social Media
• Marketing Strategy