Zac Coleman

About Zac Coleman

I\'ve spent 15+ years building products that most people don\'t think about until something breaks — payroll, compliance, workforce, benefits. That complexity is actually where I thrive. I\'m a Platform PM who works best when the problem is messy, the stakes are high, and the answer isn\'t obvious. I\'ve led product across early-stage startups and scaled SaaS platforms, shipping everything from core HCM infrastructure to AI-powered workflows — always focused on the intersection of technical depth and real customer outcomes. Lately, I\'ve been going deep on what AI-native product actually means in compliance-heavy SaaS. Not just bolting on a chatbot, but rethinking how intelligent systems change the underlying product architecture and the way teams make decisions. A few things I\'m known for: • Turning ambiguous, competing priorities into clear roadmaps teams can actually execute• Building alignment across engineering, design, and exec stakeholders without losing momentum• Translating customer signal into product bets that hold up under scrutiny• Scaling platforms from beta to hundreds of thousands of users Core areas: AI-driven product development · Platform & API strategy · Enterprise SaaS · Workflow automation · Agile delivery · Executive communication · Data-informed decisions · Customer discovery If you\'re building something ambitious at the intersection of AI and enterprise SaaS, I\'d love to connect.

Experience

1. Senior Product Manager

   Intuit

   May 2025 — Present · Mountain View, CA, US

   Responsibilities: During this job role, I lead product strategy and execution for QuickBooks HCM and deliver customer-centric experiences across onboarding, offboarding, and document management, while aligning a cross-functional triad on vision and execution. I automate workflows, reduce administrative overhead, and improve customer satisfaction across core HCM journeys by defining and delivering platform capabilities. I drive alignment through structured product narratives and decision documents and enable clarity in a written-first operating model.Key Achievements: Owned end-to-end delivery of two major HCM initiatives post-GoCo acquisition, new hire onboarding and document management, integrating brand new capabilities into the QuickBooks platform. Drove scale readiness of integrated HCM capabilities from beta to ~300K customers, with planned expansion toward ~1M users through phased rollout execution. Accelerated delivery by mitigating capacity risk: Identified a critical constraint that threatened a one-month delay; implemented a 15% fast-follow capacity strategy to unblock the release and keep the roadmap on track. Engineered a personal PM operating system using Claude Code with custom agents and GitHub integration to execute code changes, open PRs, and deploy to production; leveraged Builder.io, Lovable, Figma Make, and Google Stitch to rapidly generate production-ready prototypes and features. Introduced structured PRD frameworks adopted across teams, enhanced alignment, accelerated engineering engagement, and created a single source of truth for delivery execution.

Education

• Central Piedmont Community College

  Associates in Arts, Associates

Skills

• User Acceptance Testing
• Agile Methodologies
• Sdlc
• Test Cases
• Sql
• Business Analysis
• Web Applications
• Visio
• Quality Center
• Software Quality Assurance
• Html
• Web Development
• Microsoft Sql Server
• Software Documentation
• Training
• Process Improvement
• Customer Service
• Saas
• Technical Writing
• Technical Training
• Manual Testing
• Databases
• Web Design
• Business Process Improvement
• Technical Support
• Requirements Gathering
• Stp
• Hands-on Training
• Css
• Microsoft Office
• Scrum
• Mysql
• Php
• Wordpress
• Bootstrap
• User Stories
• Customer Journey Mapping
• Social Media Marketing
• Product Development
• Product Marketing