Zac Steel

WORK HISTORY

EDUCATION

ABOUT ZAC STEEL

Customer proposition, digital & business development leader, with extensive experience of creating and delivering value for both businesses and customers. I develop and execute insight-led strategies that place customer experience at the centre of business growth within dynamic omnichannel sectors.A record of influencing and driving strategic change is underpinned by expertise in leveraging data to identify emerging customer trends and business development opportunities. At Waitrose, I have played a key role in shaping and leading complex change projects, which have driven significant sales increases, delivered efficiency savings, generated new income and enhanced operational capability.Highlights include leading the end-to-end development and launch of John Lewis General Merchandise in Waitrose, a step-changing strategic development delivering customer choice, convenience and a seamless experience, together with brand reach and financial benefits for these two leading retail businesses.Working within ecommerce has placed me at the heart of continuous, rapid business and sector change throughout my career. In an early role within B&Q, I contributed to the re-platforming of both the B&Q and TradePoint websites. Within Waitrose, I have led ecommerce trading and online marketing teams, as well as web functionality, integrated customer experience, fulfilment and Click & Collect development projects. A skill for communicating and selling change helps me build advocacy for development projects, and consistently deliver against ambitious business objectives. I cultivate strong internal and external stakeholder relations and create motivational environments in which cross-functional collaborations thrive. Developing productive relationships with external partners, particularly suppliers, is one of my key focuses. At Waitrose, I created a pioneering partnership programme and established a portfolio of 30 key partners across leading FMCG brands, resulting in a new business income from supplier media spend.Additional wider business contributions include acting as a mentor. I operate with an empathetic leadership style and promote a culture of continuous personal development, to support all team members achieve their potential; I have coached and mentored several team members to promotion.