Zac Minkin

About Zac Minkin

I\'m currently a technology consultant at Capgemini working with an industry leading…

Experience

1. Consultant

   Capgemini

   Aug 2021 — Present · Chicago, IL, US

   Consultant May 2021 – Present$204 Billion Food & Retail Company + Business Technical Analyst (May 2022 – Current) • Operate in Agile sprints on a 19 onshore/offshore team to resolve solution defects that come in from 23 client properties. • Collaborate daily with client to prioritize intake against overall scope, delegate triage to team members, and schedule weekly packaged fixes based on severity by property.• Maintain a physical testing lab to trial new software and configurations while triaging 2-4 new defects daily.• Utilize Jira to document, triage, and provide solution problems on a property’s software or hardware.• Provide 24 hour on-call store support through weekends to help mitigate issues and ensure software is always available to serve customers. • Created an onboarding process for new team members that included a shadowing schedule, resource videos, and reference documents.• Supervise in-store visits once a Quarter to verify new feature packages and be able to support stores go-live implementations with new configurations.+ PMO Analyst (August 2021 – May 2022) • Balanced 5 project team budgets through forecast modeling and estimating time to completion based on historic company indicators. • Managed 250 individuals for prompt timesheet submission to ensure Capgemini was paid monthly and limit discrepancies in budget forecasting.• Coached new personnel on team processes, ways of working, and importance of financial documentation maintenance. • Supported Engagement Managers on monthly value-add presentations to the client centered around showcasing team diversity and structure, quality improvements, and budget to actuals. • Migrated legacy documentation into a new system called E-monitoring.