Zac Kyropoulos
Operations Manager, Network and Security @Tata Consultancy Services
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WORK HISTORY
Operations Manager, Network and Security @Tata Consultancy Services
CA
Responsibilities- Managed outsourcing operations on behalf of client- Ensured SLA compliancy per contract- Adopted continuous improvement plans to decrease incidents by introducing process improvements and active monitoring- Managed network and security environment that supported data, voice, video, mobile devices - Managed major incidents until resolution working with application teams, infrastructure teams, and business units and provided root causes as required- Established service transition from engineering to operations using change management, configuration management, and asset management- Created operational documentation for team members- Installed and maintained structured wiring and fiber for data centers and office environments- Installed network equipment, cabinets, and power in data centers and office environments- Coached off shore teams on troubleshooting techniques, problem ownership, customer follow-ups
EDUCATION
Concordia University
Bachelor Computer Science
SKILLS
ABOUT ZAC KYROPOULOS
A business and technology professional with a solid management background in infrastructure operations and project management. An organized and meticulous individual with excellent interpersonal skills. Proven results by decreasing costs while meeting company objectives and leading and coaching operational teams located around the globe.
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