Zabiulla Khan
Order Management Specialist
- Role
- Social Media Marketing at Scancafe Inc
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Zabiulla Khan
Senior PMO with over seven years of experience in project, program, and portfolio…
Experience
Social Media Marketing
Jan 2017 — Present · Bangalore, IN
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.Primary responsibilitiesResolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders.Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions.
Skills
- Web Chat
- Events Coordination
- Management
- Business Development
- Social Media Communications
- Financial Analysis
- Customer Service
- Pre-Sales
- Sales Process
- Consumer Electronics
- Strategy
- E-Commerce
- Retail Sales
- Business Strategy
- Post-Sale Support
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