Zaahid Bharmal

Director of Global Training Delivery - Smart Communications @Smart Communications.

London, GB

Smart Communications™ is the only independent company focused 100% on customer conversations for the enterprise, and the only cloud solution ranked as a Leader in Gartner’s Magic Quadrant for CCM. More than 300 global brands – many in the world’s most highly regulated industries – rely on Smart Communications to make multi-channel customer communications more meaningful, while also helping them simplify their processes and operate more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in London and New York and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMMTM, SmartDXTM, SmartCORRTM for Salesforce, and SmartCaaSTM for Partners. To learn more, visit smartcommunications.com.As the head of global training for Smart Communications, my responsibility is to ensure that our customers and partners get the best product training ensuring a successful implementation of their projects. At Smart Communications we are proud to offer a wide range of blended training programs, which include Instructor Led (both in person or virtual) and self-paced eLearning modules that cover both basic and advanced topics.