Yamil Pabellón

About Yamil Pabellón

Senior hospitality leader with 20+ years of experience driving performance, culture, and guest satisfaction across large-scale, luxury, and full-service hotel and resort environments.Currently serving as Director of Hotel Operations at Drury Plaza Hotel Orlando at Disney Springs, I lead a 604-room flagship property and market leader, overseeing complex operations, financial performance, and large, multi-department teams. I bring proven success in pre-opening execution, revenue optimization, cost control, and building service cultures that deliver exceptional engagement, low turnover, and top-tier guest experience results.My background spans leadership roles with Drury Hotels, Hilton Worldwide, Hilton Grand Vacations, Loews Hotels, and Marriott Hotels, managing high-volume assets, multimillion-dollar budgets, and cross-functional teams at scale. I have a deep understanding of full-service and resort operations, brand standards, owner relations, and the operational discipline required to drive sustainable profitability.I’m known for people-first leadership paired with strong operational rigor. I consistently build high-performance cultures that deliver measurable outcomes—industry recognition, strong engagement scores, low turnover, and service excellence. I believe engaged teams create exceptional guest experiences, and exceptional experiences drive long-term financial success. Orlando, FLFull-Service & Resort Operations | Financial Performance | Culture & Talent Development | Pre-Openings | Guest Experience Excellence

Experience

1. Director of Hotel Operations

   Drury Hotels

   Mar 2022 — Present · Orlando, FL, US

   Senior operational leader for a 604-room flagship, full-service hotel and official Walt Disney World® partner property, overseeing large-scale, multi-department operations, financial performance, and guest experience strategy.Lead all operational functions with accountability for a $40M+ annual operating budget, labor optimization, cost controls, and revenue performance. Drive a market-leading guest experience through strong service culture, talent development, and disciplined execution.Key achievements include:• RevPAR Index exceeding 140%, positioning the property as a market leader• GOP improvement of +2% year-over-year• Built a high-performance culture with 90% team member engagement and only 11% turnover• Earned the Best of Housekeeping Badge and consistently strong guest satisfaction scores• Successfully led pre-opening execution for this flagship asset• Selected as Regional Guest Experience Expert, conducting operational audits and advising General Managers across the region on best practicesThis role functions at an enterprise leadership level, balancing guest experience excellence with financial rigor, brand standards, and long-term asset performance.

Education

• Universidad de Puerto Rico

  Bachellors, Hospitality Management and Culinary Arts

Skills

• Hotel Administration
• Employee Relations
• Hospitality
• P
• Tourism
• Pre-Opening
• Revenue Analysis
• Spanish
• Rooms Division
• Laundry
• Leadership
• Hiring
• Fine Dining
• Pre Opening
• Resorts
• Front Office
• Rooms Division Management
• Portuguese
• Micros
• Menu Development
• Hotel Management
• Uniform Programs
• Hotels
• Banquets
• Restaurant Management
• Restaurants
• Food & Beverage
• Hospitality Industry
• Customer Satisfaction
• Training
• Banquet Operations
• Concierge Services
• Opening Hotels
• Time Management
• Hospitality Management
• Forecasting
• Onq
• Catering
• Income Statement