Yvonne Hawk

About Yvonne Hawk

A cross-functional IT executive, I\'m known for fierce customer advocacy, strategic vision and laser focus on business transformation. I build and lead partnerships at all levels of the organization committed to external and internal customer objectives. Identifying and articulating challenges, even when controversial, is vital. I encourage differing opinions, direct dialogue, and diversity, as unique perspectives and collaboration give rise to creative solutions and better outcomes. My superpower is building trust and making others feel valued and safe. Thus, elevating all to their greatest potential enabling calculated risks to result in breakthrough innovation. HIGHLIGHTS: o Deep aptitude in infrastructure services, application development, and information security. Employs a consultative approach with business and technical teams identifying challenges/opportunities/objectives. o Applies critical thinking, quantitative analysis, and good old-fashioned common sense to solutions and integrates global, virtual, matrixed and other partners for perspective, consensus and improved adoption. o Demonstrates leadership and proactive ownership implementing products and services that put the customer experience first and foremost. o Employs genuine curiosity to portfolio/project management to identify, simplify and improve processes and mitigate risks.o Expertise in financial planning, ROI, ITIL, IT service management, governance, demand/capacity planning, audit, and compliance. o Owns and executes strategic plans driving operational excellence.o Draws on genuine relationships to influence and collaborate across all levels.o Leads with a strong bias towards action based on data.o Actively recruits, mentors and coaches.o Creates vision from ambiguity. Embraces change. Builds and drives major IT operations, cultural transformations, and enterprise-wide organizational programs shifting behaviors and mindset. o Leverages communication talent to distill and present actionable informationfor customers and internal/external audiences.

Experience

1. Client Success Manager

   Health Catalyst

   Jun 2020 — Present · Seattle, WA, US

   Deftly navigates enterprise-level healthcare accounts to increase customer ROI, value prop and product utilization; drives expansion and renewals; and leads partnerships at the C-suite, executive sponsors and individual contributors. Quarterbacks all aspects of the account management. Establishes strategy, governance, and communications across channels. Annual highlight: Increased YOY account revenue 102%, brokered new ELA representing an annual increase of 131% and raised customer NPS 9 points.

Education

• University of Colorado Boulder

  Bachelor's degree

Skills

• IT Management
• Active Directory
• Windows Server
• IT Strategy
• Servers
• Itil
• Dns
• Management
• Vmware
• Business Analysis
• Project Management
• Cloud Computing
• Microsoft Exchange
• Leadership
• Vendor Management
• Vmware Esx
• Process Improvement
• Data Center
• Program Management
• IT Operations