Yvonne Banks
Change Management Consultant & Solution Designer @Lowell
Leeds, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2019 — Present
Change Management Consultant & Solution Designer @Lowell
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Designing and embedding a Customer Centred Design approach into all aspects of the end to end Change Management Framework and ensuring the customer is at the heart of the annual strategic planning and change cycle.
EDUCATION
1982 — 1987
University of Leeds
Bachelor of Science (BSc), Hospitality Management & Related Services
SKILLS
TelecommunicationsMobile CommunicationsCrmBusiness-to-Business (B2b)Contact CentersInfluence at All LevelsCollaborative Problem SolvingChange ManagementCall CentersB2bCustomer Relationship Management (Crm)ManagementService DeliveryStakeholder ManagementProject DeliveryTeam LeadershipMobile DevicesProduct ManagementBusiness TransformationCustomer RetentionCustomer ServiceCustomer SatisfactionStrategyCall CenterCustomer ExperienceTeam ManagementProposition Development
ABOUT YVONNE BANKS
Change Management Consultant & Solution Designer
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