Yvonne van der Aalst

About Yvonne van der Aalst

Senior customer experience and operations leader with 20+ years of experience transforming and scaling customer service and technical support organizations across diverse geographies. Proven track record of translating customer insights into actionable strategies that improve satisfaction, loyalty, and operational efficiency. Deep expertise in building scalable service models, deploying digital and AI-enabled platforms, and aligning cross-functional teams to deliver meaningful outcomes for customers and internal stakeholders.

Experience

1. Sr Director Customer Experience Transformation - Voice of Customer

   Honeywell Technologies

   Jan 2025 — Present · Charlotte, NC, US

   Leading enterprise-wide customer experience and process transformation across Honeywell’s Strategic Business Groups, with a focus on simplifying the end-to-end customer journey while accelerating digital and automation initiatives across customer service and technical support organizations.Most recently, led the design and global deployment of a proprietary, AI-powered Voice of Customer (VOC) platform, aggregating and analyzing customer sentiment data to provide executive leadership with actionable insights into customer loyalty drivers, systemic pain points, and growth opportunities.

Skills

• Team Management
• Mobile Devices
• Business Process Improvement
• Knowledge Centered Support
• Computer Hardware
• Electronics
• Process Improvement
• Change Management
• Certified Green Belt
• Hardware
• Solution Selling
• Six Sigma
• Pmp
• Leadership
• Customer Experience Management
• Cross-Functional Team Leadership
• Barcode
• Wireless
• Strategy
• Integration
• Testing
• Product Management
• Operating Systems
• Technical Support
• Iso 9001 Lead Auditor
• Management
• Project Management
• Call Centers
• Knowledge Management
• Troubleshooting
• Windows
• Program Management
• Knowledge Sharing
• Vendor Management
• Salesforce.com