Yvonne R. L.
AVP, Senior Relationship Liaison - Commercial Real Estate @M&T Bank
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WORK HISTORY
AVP, Senior Relationship Liaison - Commercial Real Estate @M&T Bank
Baltimore, MD, US
Support 2 Relationship Managers representing prestigious Commercial Real Estate & LIHTC clientele in Baltimore, Maryland area• Anticipate priorities and needs of clients, proactive in identifying complex problems and themes• Adjust and problem solve difficult account, loan, and online portal issues on behalf of the client, Relationship Manager, and construction loan team• Primary point of contact for bulk account openings, sizable implementation requests, account maintenance, real estate loan closing support, online portal maintenance, document collection, KYC & collateral releases• Monitor cash management trends, act as key pre- and post-sales liaison, ensure commercial clientele follow government & bank policies• Provide quality review of all implementation requests, account openings, account closings, and maintenance requests for superior results• Turnaround expert in establishing timelines, revolutionizing processes for issue resolution, and tracking ongoing activities to meet required deadlines
EDUCATION
University of Massachusetts Amherst
Hospitality Manangement, Focus in Food & Beverage Management
César Ritz Colleges Switzerland
Study Abroad Program
ABOUT YVONNE R. L.
As an AVP, Senior Relationship Liaison in Commercial Real Estate at M&T Bank, I support 2…
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