Yvonne Jones
- Role
- Support Specialist at Sparks Group
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Yvonne Jones
Consultant with expertise in process improvement, compliance, CRM optimization, and…
Experience
Support Specialist
Oct 2021 — Present
Monitored, reviewed, analyzed actions as required to deliver EIDL information to meet and exceed company standards *Screened, evaluated and analyzed large quantity of information from various sources and advise management of any developments requiring immediate attention *Supported the training department to ensure new hires adhere to PII accuracy to improve script knowledge *Supervised chat room to helping team members to follow PII procedures and communicate accurate script guidance *Mastered EIDL and CAFS business information to ensure customers received exemplary know and support *Reviewed customer accounts and convey status updates to callers and resolve inquiries to customer satisfaction *Documented the resolution of each call in the CRM system and escalate issues to management as needed
Education
Morgan State University
Bachelor of Arts - BA
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