Yvonne J.
Service Desk Manager @Cala Group Limited
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WORK HISTORY
Service Desk Manager @Cala Group Limited
Edinburgh, GB
EDUCATION
HBO Social work
Propedeuse, Social Worker
Leiden University
Bachelor of Arts (B.A.), Japan Studies
ABOUT YVONNE J.
Results-oriented and highly skilled customer support people senior manager / director with over 10 years of experience in customer support, client relationship and escalation management, senior leadership and people management. Proven track record of ensuring client satisfaction, increasing customer loyalty by developing and executing strategies that improve customer satisfaction while maintaining high service level standards, implementing new support channels and tools to drive efficiency and improve both customer and agent experiences. Hands-on and strong communicator with expertise in cross-functional collaboration, managing high-performing support teams with a focus on team development and customer success. Passionate about building long-term relationships and driving business success through exceptional client service.
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