Yvonne do
Manager, Business Intelligence
- Role
- Manager of Business Intelligence at Zillow
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Yvonne do
Experienced Operations Analyst with a demonstrated history of working in the internet industry. Skilled in Communication, Organizational Leadership, and Creative Problem Solving.
Experience
Manager of Business Intelligence
Feb 2026 — Present
I lead the Business Intelligence function for Customer Experience Operations, responsible for building and scaling the data, metrics, and reporting that power executive decision-making, operational performance, and customer experience outcomes across Zillow.As a people leader, I set the vision, standards, and priorities for BI while developing a high-performing team focused on trusted metrics, reusable data products, and adoption-driven insights. I partner closely with Analytics, Data Engineering, Finance, Workforce Management, and Operations to ensure CXO leaders have a consistent, enterprise-ready view of performance across volume, efficiency, quality, and customer outcomes.My role extends beyond reporting delivery to shaping how data is used to run the business, establishing metric governance, reducing manual reporting, enabling self-service analytics, and laying the foundation for automation and AI-enabled CXO capabilities.Key responsibilities and impact:Lead and develop the CXO BI team, driving execution aligned to CXO’s multi-year strategy.Own enterprise CXO metrics, definitions, and governance used in executive and operational reporting.Partner cross-functionally to align data pipelines, analytics models, and reporting to business outcomes.Deliver scalable, executive-ready BI products that drive adoption, trust, and decision-making.Enable automation, experimentation, and AI-powered insights through strong BI foundations.
Education
South Seattle College
Bachelor of Applied Science (B.A.Sc.), Hospitality Administration/Management
Skills
- Event Planning
- Sales
- Goal Oriented
- Salesforce.com
- Organizational Leadership
- Hospitality Industry
- Microsoft Excel
- Time Management
- Zendesk
- Hospitality
- Hospitality Management
- Good Data
- Restaurants
- Communication
- Microsoft Outlook
- Food & Beverage
- Customer Service
- Customer Satisfaction
- Communication Skills
- Service Focused
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