Yvonne Diaz
- Role
- Chief Operating Officer at Success Tms
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
About Yvonne Diaz
With over 30 years of experience in the healthcare industry, I am a seasoned executive…
Experience
Chief Operating Officer
Aug 2018 — Present
Recruited by a national health organization to scale for growth and build out formal capabilities. Developed infrastructure, built a team, and aligned functions to double the size of the business by 2022 and triple it by 2023. Responsible for strategic and operational oversight of all clinical sites in six states (FL, PA, NJ, IL, NV, WI) and corporate departments: human resources, marketing, revenue cycle management, finance, access/call center, credentialing, risk management, facilities, and supply chain. • Led a transformational journey from an autocratic model to an integrated, high performing, and accountable team. • Coordinated facility and program planning budget as well as space allocation to maximize profitable service line growth. • Launched 30 additional centers through a thoughtful combination of acquisitions and De Novo site development. • Worked with marketing and business development to launch a branding campaign. • Launched and managed a national sales/business development team. • Developed and executed employee engagement plan in collaboration with HR resulting in 33% reduction in turnover rate. • Developed KPI dashboards to identify opportunities for improvement resulting in improved access to care by 37%, decreased days in AR by 22%, increased productivity by 16%, decreased call center abandonment rate by 25%, and reduced no-show rate by 6%. • Launched new EHR to deliver data analytics for decision making and improve quality, service, operational and financial outcomes. • Developed a physician recruitment and succession plan to support national expansion.
Education
St. Thomas University
MBA, Healthcare Administration
1993
Florida International University
Bachelor of Business Administration - BBA
1991
The Advisory Board Company, Washington, DC
Fellow, Executive Management
Skills
- Healthcare Information Technology
- Healthcare Management
- Emr
- Healthcare
- Medicaid
- Hospitals
- Managed Care
- Healthcare Consulting
- Revenue Cycle
- Hipaa
- Physicians
- Medicare
- Healthcare Industry
- Ehr
- Strategic Planning
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