Yvonne Daigle
Product Manager @GPS Insight
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WORK HISTORY
Product Manager @GPS Insight
Edmonton, AB, CA
Focused on Field Service Management outcomes that address the most pressing challenges for SMB. Engaging with customers to understand their business needs, translating them to impactful capabilities in ServiceBridgeCollaborating with development, design, customer success, sales and marketing to ensure our capabilities reach customers where they are
EDUCATION
NAIT (Northern Alberta Institute of Technology)
Information Technology Project Management
ABOUT YVONNE DAIGLE
Passionate about building products and services that provide best in class user experience across web, mobile and augmented reality platforms. Deep understanding of SDLC, QA, Change Management, Product Management, Operations and User Experience design processes. Focused on customer outcomes, solving real business problems and helping organizations realize TTV faster. Collaborator in developing content management strategies that support information experience. Certified Scrum Product Owner. Past industry experience includes:Developer Experience - Secure Software Supply ChainFinancial Institutions - Web based account origination and CRM productsHealth Care - Medical billing applications and integrationsPension Administration - Self Serve web portal development and 3rd party integrationsSoftware Development (Mobile, web and AR)- B2B, B2C and SaaS solutionsHighlighted Accomplishments- Product owner on the team that built a CMS from scratch, which also supported an award winning redesign of the lapp.ca website- Increased visibility for development teams into configured software supply chains and CI/CD pipelines and tooling- Removed friction points and streamlined the process of connecting customers will relevant AR content to drive sales, training and brand recognition (I was doing the \"QR Code thing\" before it was a \"thing\")- Enabled regulated and federated customers to use existing SSO technologies to securely manage users and integrate with a robust content management system- Educated and engaged pension contributors with an award winning website, taking the \"legal jargon\" out of pension communication- Built strong, empathetic relationships with stakeholders to foster trust, respect and alignment to best serve their desired outcomes
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