Yvette Charoo

About Yvette Charoo

Dynamic, transformation focused professional with 15+ years of experience in respectfully leading high-performing teams and delivering superior customer experiences. Renowned for driving operational excellence, enhancing customer experience (CX), and sustaining revenue growth through innovative, data-driven strategies. Adept at building collaborative relationships, uncovering growth opportunities through strategic leadership and cross functional collaboration. Committed to fostering inclusivity, empowering teams, and enabling organizational scalability. CORE COMPETENCIESMulti-generation Team Cultivator | Strategic Leader | Critical Thinker | Initiative Mobilizer | Adaptable | Business Process Optimization | Cross Functional Collaborator | Issue & Conflict Resolution | Customer Loyalty My unique value stems from my ability to quickly and accurately ascertain issues impacting company operations, identify and select the right course of action, and drive results through proper alignment, execution, and accountability. I incorporate a holistic approach to driving business success that includes customer experience, sales and revenue metrics, resource efficiency, lean business processes, optimized technology systems, and performance management. Honored to serve within global and national landscapes, my expertise isn\'t defined by company/ institute type. While others take pride in meeting standards set before them, my passion is delivering experiences that go beyond organizational expectations and that create a win-win scenario for everyone!Well accustomed to the rigors of fast-paced highly regulated environments that require diligence, consummate accuracy with mindfulness, and outstanding communication skills. Equally vital, adaptability as I lead through planned and unplanned initiatives where Customer Success, Collaboration, Change Leadership and Operational Excellence are crucial.I\'m equipped and stand ready to bring these strengths to the team- Proven history in building and maintaining relationships through effective partnerships across diverse (internal and external) stakeholder groups- Instrumental in business architecture, strategic planning and analysis, relationship building, growth, profit, and revenue generation. Mindful implementation of SaaS and cloud-based solutions- Expertise in defining and implementing consistent administrative practices/standards to reduce redundancy, improve accuracy and efficiencies, and achieve organizational objectives.

Experience

1. Director of Business Operations

   Mw Logistics

   Feb 2026 — Present · Dallas-Fort Worth, TX, US

Education

• Barry University

  Hospitality Administration/Management

  1989 — 1993

Skills

• Salesforce.com
• Event Management
• Meeting Planning
• B2b
• Conventions
• Marketing
• Av
• Management
• Event Planning
• Hotels
• Sales Management
• Live Events
• Exhibit Design
• Art Exhibitions
• Corporate Events
• Budgets
• Private Events
• Sales
• Production Managment
• Hospitality
• Sales Presentations
• Market Planning
• Sponsorship
• Relationship Marketing
• Account Management
• Incentives
• Trade Shows
• Contract Negotiation
• Food & Beverage
• Customer Service
• Convention Services
• Logistics
• Operations Management
• Personnel Management
• Projection
• Marketing Communications
• Event Producing
• Marketing Strategy