Yvette Meredith-Cubero

WORK HISTORY

EDUCATION

ABOUT YVETTE MEREDITH-CUBERO

Results oriented Electronic Medical Records professional experienced in analyzing the physician’s office and workflow to most effectively implement PM & EMR software. Able to redesign existing workflows to leverage the effiencies gained via an electronic process. Directly and remotely supports the physician and his staff in the use of the software as well as act as a liaison for any other needs they may encounter. Independently managed all client communication such as ensuring accurate and timely follow-up to client questions, issues and email inquiries. Schedule and conduct telephone calls, and/or brief webinars to ensure critical problems or training issues are addressed and understood. Works with end users to analyze current business processes in order to identify unmet needs. Assists the client with the overall solution from start to finish. Specialized in dealing with clients issues on a personal level while working behind the scenes with other departments to resolve the issue in a timely manner while keeping the client happy along the way. My excellent customer service skills helps me to difuse hot situations and focus on the problem at hand. Experience with Microsoft Office, Excel, Word, Access, Outlook, Visio, PCAnywhere and Siebel.