Yvette Kellett

Customer Development Manager @Fraikin Ltd

CUSTOMER DEVELOPMENT MANAGER 2011-PRESENT• Managing and developing a cross section of national Fraikin customers• Daily updates to the Oracle On Demand database• Managing a full diary of regular customer appointments• Understanding and resolving operational challenges• Identifying customers’ needs and trends• Providing new asset quotations accurate and detailed to customers requirements• Maintaining and developing commercial awareness• Maximising operating profit in line with business plan• Achieving maximum renewals and additional business• Ensuring new vehicles are presented in a professional manorAs Customer Development Manager, I have responsibility for a good cross section of multi vehicle customer accounts. I conduct regular reviews and make recommendations when renewals or additional vehicles are required, promoting a range of other services that we offer. I manage the resolution of queries are and ensure documentation is in order. I have a strong natural ability in building strong relationships with my customers and understanding their business needs in order to offer the best solutions for them.