Yvette Cruz

Customer Experience Manager, North American Contact Center

Role: Customer Experience Manager at Grainger
Location: Tempe, AZ, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Yvette Cruz

Experienced Leader with many years in Contact Centers. Skilled in Customer Service, Leadership, Strong Professional in Travel, Sales, Consumer Card, Small business, and industrial supplies. My overall tenure has been coaching to the customer experience. How to connect with our customers, identifying their true needs and root, delivering a positive customer experience that aligns to up to our service brand. Skills I exhibit are leadership, teamwork, collaboration, customer service, supporting and developing team members, contact center performance driver’s, and much more.

Experience

Customer Experience Manager
Grainger
Nov 2023 — Present · Tempe, AZ, US

Education

Denver Business College
Travel and Tourism
1988 — 1990

Contact information

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Work email
y••••••••@grainger.com
Personal email
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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Yvette Cruz

Experience

Customer Experience Manager

Education

Denver Business College

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