Yves Malalla

About Yves Malalla

Position in a business office utilizing my strengths in customer service, computer knowledge and accounting.

Experience

1. Identity Theft Coordinator

   Europ Assistance

   Mar 2016 — Present · Bethesda, MD

   Case ManagementAnswer incoming calls quickly and courteously; log and enter all case detail into call logging system.Determine the situation of the client and respond appropriately based on the parameters designated in the service procedures. This includes research, following procedures and providing services or information as requested.Work with various financial and other institutions, as well as with different companies to ensure quick and efficient Id theft Fraud resolution.Handle fast pace / high pressure environment and work with limited supervision.Maintain above average score on all auditing. Customer ServiceProvide high level of customer service at all times. Maintain high levels of quality while meeting department production standards.Apply professional judgment when escalating case to Team Lead or Supervisors. Filing and ReportingFollow procedures for filing case related information;Safeguard subscriber’s personal information, obtained during ID theft resolution.Provide required reports as per established procedures to supervisor. Updating ProceduresKeep updated on any new procedures or laws related to ID theft Assistance;Research and provide necessary assistance to subscriber for any new version or the crime;Establish procedures for any new fraud resolution techniques.

Education

• Wake Technical Community College

  Graphic Design

  2014

• National Institute of Arts

  Associate of Arts (A.A.), Arts, Entertainment, and Media Management

  1992 — 1996