Yves Xie

Airbyte at Technical Support Manager

Role: Technical Support Manager at Airbyte
Location: San Francisco, CA, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Yves Xie

I\'m an IT professional with over 15 years of technical support and team management…

Experience

Technical Support Manager
Airbyte
Jan 2022 — Present · San Francisco, CA, US
Lead the technical support team, develop support processes and KPIs, and improve customer satisfaction and issue resolution speed.Coordinate cross-departmental resources to drive platform stability and functionality improvements. Participate in the optimization and development of support tools and knowledge bases.

Education

Emory University
M.S, Computer Science

Contact information

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Work email
•••••@airbyte.com
Personal email
•••••@•••••.com
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Current company

Airbyte

Software Development · 112 employees · Founded 2020 · San Francisco, United States

Founded in 2020, Airbyte is the context layer for production-grade AI agents. AI agents fail in production for one reason: they can't see the business. They make scattered API calls at runtime, burn tokens reconciling fragmented data, and break under real workloads. Airbyte solves this by giving agents unified, permission-aware access to the operational data scattered across the tools companies actually run on (CRM, billing, support, product, internal systems) through a hybrid architecture that combines large-scale replication (for cross-system search and discovery) with real-time fetching (for fresh operational state). It's the combination production agents actually need, built on the connector footprint we've hardened over six years. We've raised $181M from Benchmark, Accel, Altimeter, Coatue, Y Combinator, and others. Today, 25,000+ companies sync data with Airbyte's 600+ connectors. Open source remains core to how we build, because the data foundation under your AI agents is too important to be a black box.

airbyte.com

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About Yves Xie

Experience

Technical Support Manager

Education

Emory University

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