Yuvraj Zala

Business Analyst | SQL, Power BI, Python | Data-Driven Product & Financial Strategy | Customer Insights | Supply Chain Optimization

Role
Business Analyst at Citi Group
Location
Providence, RI, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Yuvraj Zala

Business Analyst with 3 years of experience designing and delivering end-to-end solutions…

Experience

  1. Business Analyst

    Citi Group

    Jan 2024 — Present

    Identified $18K/month in lost revenue by analyzing the customer payment journey and fixing system-level breakdowns affecting billing and retention.• Designed a centralized Power BI dashboard to track acquisition cost, churn, and customer engagement for real-time leadership visibility.• Built a pricing simulator in Python to test tiered models based on user behavior, leading to improved retention and revenue.• Automated reconciliation using SQL and payment APIs to speed up support response times and reduce billing disputes.

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Yuvraj Zala — Business Analyst at Citi Group in Providence, RI, US | Unifers