Yuvraj Zala
Business Analyst | SQL, Power BI, Python | Data-Driven Product & Financial Strategy | Customer Insights | Supply Chain Optimization
- Role
- Business Analyst at Citi Group
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Yuvraj Zala
Business Analyst with 3 years of experience designing and delivering end-to-end solutions…
Experience
Business Analyst
Jan 2024 — Present
Identified $18K/month in lost revenue by analyzing the customer payment journey and fixing system-level breakdowns affecting billing and retention.• Designed a centralized Power BI dashboard to track acquisition cost, churn, and customer engagement for real-time leadership visibility.• Built a pricing simulator in Python to test tiered models based on user behavior, leading to improved retention and revenue.• Automated reconciliation using SQL and payment APIs to speed up support response times and reduce billing disputes.
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