Yuvraj Srivastava
ITSM | ServiceNow | Process Optimization | ITIL Compliance | Technical Solutions & Problem Management
- Role
- Senior Analyst at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Yuvraj Srivastava
Seeking a position in an environment where I can utilize my experience and my knowledge…
Experience
Senior Analyst
Dec 2024 — Present
1Identify and resolve technical challenges using the ServiceNow ITSM platform.Manage the ITSM system to ensure timely completion of tasks and solutionsDiagnose and troubleshoot technical issues, escalating to higher-level teams when necessary.Handle change management processes, including risk assessments and approvals.Maintain an updated asset inventory using ServiceNow Asset Management.Conduct root cause analysis and implement preventive measures as part of problem management.Collaborate with cross-functional teams to address recurring issues and optimize processes.Ensure compliance with ITIL processes and company policies.Document resolutions, standard operating procedures, and knowledge base articles for future use.
Education
Dr. A.P.J. Abdul Kalam Technical University
B. Tech
2017 — 2021
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