Yuvraj Singh Tomar
MBA Marketing | Consumer Behaviour & Brand Strategy | Ex-Radisson · Teleperformance | Turning human insight into brand impact
- Role
- Service Ops Client Handling at WEC Energy Group
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Yuvraj Singh Tomar
Pursuing MBA in Marketing at Symbiosis International, with a focus on consumer behaviour, brand strategy, and market research.My experience spans luxury hospitality (Radisson Hotel Group) and high-volume corporate CX (Teleperformance) — giving me a strong read on how brands are built and experienced at every touchpoint. Nationally ranked 3rd highest chat handler across Teleperformance India, within the country’s highest-volume team.I’m now channelling that background into marketing — specifically Brand Management, Consumer Insights, and Campaign Strategy — where understanding people is the real competitive edge.Open to marketing roles, internships, and collaborations where I can contribute from day one.
Experience
Service Ops Client Handling
Apr 2026 — Present · Indore, IN
Managed client interactions within service operations, ensuring timely query resolution and adherence to SLA benchmarks. • Handled high-volume requests while minimizing escalations to maintain a consistent customer experience. • Contributed to process improvements by identifying recurring issues and optimizing workflows for enhanced efficiency.
Education
Institute of Hotel Management (IHM)
Bsc Hospitality and Hotel administration, Hospitality Administration/Management
Symbiosis Institute of Management Studies
Master of Business Administration - MBA, Marketing
IHM Shimla
Bachelor of Science, Hospitality Administration/Management
Vidyasagar school indore
High school
Bhavans prominent
Middle Schooling
Indira Gandhi National Open University
Bachelor's degree, Tourism and Travel Services Management
SYMBIOSIS International University, Pune
Master of Business Administration, Marketing
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