Yuvraj Patel

Technical Support Specialist @Loblaw Digital

Toronto, ON, CA

Delivered comprehensive technical support for a diverse range of Apple products, including iPhones, iPads, Macs, and wearables, with a primary focus on iOS and macOS platforms.Crafted and communicated detailed, step-by-step solutions to resolve customer issues, enhancing their understanding and effective use of Apple technology, which led to a 15% increase in customer satisfaction scores.Collaborated with cross-functional teams to refine support procedures and develop new troubleshooting guides, resulting in a 2% reduction in average resolution time and improved first-contact resolution rates.Managed and resolved an average of 25+ technical support cases weekly, demonstrating a meticulous attention to detail and strong problem-solving skills, contributing to improvement in support metrics and operational efficiency.Spearheaded the development of a comprehensive knowledge base, incorporating feedback and insights from team members to streamline support processes and enhance overall customer service quality.

Gujarat Technological University (GTU)

Bachelor of Engineering - BE, Computer Engineering

Seneca Polytechnic

Business Information Technology, Information Technology