Yuvraaj Singh Dikhit
Operations Manager @ Concentrix | Telecom & Retail BPO | Ex-Amazon | Expert in Launching New Programs, Training Rollouts & Recruitment Drives| BPO Excellence | Digital Transformation | RPA | Chatbots | AI Workflows I AWS
- Role
- Operations Manager at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Yuvraaj Singh Dikhit
As an Operations Manager at Concentrix, I bring over a decade of expertise in business process outsourcing, focusing on service delivery, quality assurance, and process optimization. Collaborating with a telecom partner, our team ensures adherence to SLAs, resolves escalations, and implements strategic process changes to enhance operational efficiency. With a strong commitment to quality and compliance, I work to align daily operations with business objectives, contributing to improved customer satisfaction metrics like NPS and commercial sales. My career at Concentrix has been defined by a passion for enabling team success and delivering client-focused outcomes. By fostering a culture of excellence, I’ve contributed to reducing attrition, achieving measurable cost savings, and supporting career growth within my team. My mission is to continuously refine processes and drive customer-centric solutions that align with organizational goals while maintaining high performance standards.
Experience
Operations Manager
May 2024 — Present · Gurugram, IN
Education
Sam Higginbottom Institute of Agriculture, Technology & Sciences, Allahabad
MBA - Master of Business Administration
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