Yuvaraj Palani
Development Engineer 2 | COMCAST
- Role
- Development Engineer 2 at Comcast
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Yuvaraj Palani
Proactive Technical Support Engineer (Field Triage Engineer) with 5 years of experience…
Experience
Development Engineer 2
Dec 2022 — Present · Chennai, IN
Investigating and triaging the issues reported from various sources willinvolve analyzing whether they are hardware or software issues. Dependingon the issue, I will create a defect, track it with the respective team forresolution, and monitor it until its deployment. Proactively monitor every fix that has been deployed to end users toobserve any spikes in issues. Utilized data analytics tools to monitor application performance, providinginsights that informed strategic decisions and improved overallfunctionality. Utilized remote desktop tools to diagnose and troubleshoot user issuesefficiently. Track every inflow and outflow using the Jira ticketing system for futurereference. Based on the incident severity, will collaborate with cross-functional teamsto gather requirements by organizing on-call support to provide immediatemitigation for resolving the issue
Education
CGI
Associate Software Engineer
Sri Krishna College of Engineering and Technology
Bachelor's degree
Sri Krishna College of Engineering and Technology
Bachelor of Engineering - BE
2016 — 2020
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