Yuvan Shankar Karthick Shanmugavelu
ServiceNow Certified Technical Architect (CTA) || ITSM, HRSD, ITOM, Custom Applications, Integrations.
- Role
- Senior Software Engineer at Walmart Global Tech India
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Yuvan Shankar Karthick Shanmugavelu
I am a dedicated Senior Software Engineer at Walmart Global Tech India, where I leverage my deep expertise in the ServiceNow platform to drive operational excellence at an incredible scale. It\'s inspiring to build and implement robust, innovative solutions that directly impact millions of users and associates worldwide.My passion lies in solving complex business problems with technology, a drive that fueled my transition from a Civil Engineering background to a specialized technology consultant over five years ago. This unique foundation in infrastructure and problem-solving gives me a distinct perspective on designing resilient and efficient digital solutions.I specialize in architecting and delivering complex solutions within the ServiceNow ecosystem, including ITSM and SIR modules. My work has historically focused on achieving quantifiable results, such as boosting incident resolution rates by 35% and automating service request fulfillment processes by 50%.I hold the prestigious ServiceNow Certified Technical Architect (CTA) certification—the highest accreditation available on the platform—and I am highly adept at utilizing advanced platform capabilities like Process Automation Designer and Service Operation workspace.I am a lifelong learner, always eager to explore new challenges and connect with fellow tech enthusiasts and industry professionals.Let\'s Connect!If you are passionate about ServiceNow, automation, or innovative tech solutions, I would love to connect and exchange insights. Feel free to reach out via LinkedIn messaging or email me directly at k••••••••@gmail.com
Experience
Senior Software Engineer
Dec 2025 — Present · Bengaluru, IN
helped me get this job
Education
Thiagarajar College of Engineering
Bachelor of Engineering, Civil Engineering
2015 — 2019
Indian Institute of Technology, Madras
Internship, Environmental Engineering
2018 — 2018
Seventh Day Adventist Higher Secondary School
HSC, PCMB
2002 — 2015
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