Yusuf Guleid
Housing Officer @Serco
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WORK HISTORY
Housing Officer @Serco
West Midlands, GB
Managed an active caseload requiring proactive outreach, structured follow-ups, and relationship building.Engaged with clients, councils, and third-party agencies to drive measurable outcomes. Handled high-pressure situations confidently, maintaining professionalism and accountability.Worked within strict performance and compliance standards, demonstrating process adherence and results orientation.Coordinated multiple priorities while keeping track of progress, communications, and outcomes.
EDUCATION
De Montfort University
Bachelor of Arts - BA, Buisness and marketing
ABOUT YUSUF GULEID
I’m confident on the phone, used to hitting KPIs, and thrive in fast-paced, results-driven environments. I build rapport quickly, handle objections smoothly, and stay calm under pressure.I’m looking to bring my communication skills, follow-up discipline, and performance mindset to SDR / BDR roles, helping teams generate pipeline and drive growth
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