Yusuf Shaikh

About Yusuf Shaikh

13 years of experience in BPO Domain, Back Office Operations Delivery, LPO, KPO, Dealing with Legal Documents, Debt Recovery, Banking Reconciliation and Lockbox Process• Presently working with PNC Bank Lockbox Process - handling a team of 27 associates• Capital Market - Nostro, Depot recociliation Credit Suisse Bank• Being a part of ADP Pvt Ltd and Cognizant Technologies, have worked with US BPO processes for the largest clients like WalMart, Horizon, Credit Suisse Bank and PNC Bank• Proficient in coordinating with different teams and bringing them together to work on a common goal. • Proficient in consistenly driving KPI\'s, exceeding targets and setting up newer benchmarks while delivering exceptional value for Clients. • An effective leader with hands on experience with People Management, Performance Management, Client Relations, Stakeholder Management, Escalations Management and Analytical Skills• An effective communicator with excellent relationship building, coaching & interpersonal skills.• Have proven ability and a strong belief to lead by example, consistently exceeding targets and setting newer benchmarks while delivering exceptional value for Clients.• Excellent in presenting data to client over Weekly Governance Pack and (MBR) Monthly Business Review calls.• Excellent business acumen to do with HR Policies, Hiring Policy, Compliance Policy, Security Policy, Internal and External Audit Prolicies like (SOX) and (PWC)• Working experience with PEX (Performance Excellence Team)

Experience

1. Team Leader

   Cognizant

   Jan 2022 — Present · Pune, IN

   Current Project: PNC Lockbox• Leading a Team of 27 associates to perform checks and invoices for PNC Bank Lockbox process• Managing schedule adherence and questioning individuals’ and Team’s responsibilities• Conducting Team Meetings, SoD (Segregation of Duties), Allocating and Monitoring Work Assignments and Managing Client Escalations• Assessing Team Performance, conducting monthly 1:1’s, Devising Performance Based Monthly Incentives and setting up Individual Career Succession Plan• Working closely with bottom quartile performers to improve their performance• Performing various admin activities – Attendance, Preparing Weekly Roster, 6th Day Working, uploading NSA (Night Shift Allowance) and other Allowances Previous Project: Credit Suisse Trade Nostro Depot Reconciliation• Lead a Team of 9 associates to perform reconciliation for Credit-Suisse Bank in the Capital Market domain for Nostro (cash) and Depot (securities) on client environment • Managed Team Performance and executed daily BAU for APAC, EMEA and AMERICAS regions• Motivated team to work efficiently under pressure due to project migration under UAT environment • Client Interaction: presented Monthly Business Review (MBR), Control Pack and discussed dashboard on KRI call and successfully executed SOX and PWC Audits Client Relations-Coordinating with clients directly over the conference call or through email or chat to keep them updated about the daily progress an escalations-Monitoring client mailbox and replying to each and every email with appropriate resolutions-Preparing Monthly Business Rview (MBR) and presenting to client and handlng questionsMigration-Migrating the plaform from IMatch to CTC for effective reconciliation-Coordinating with IT team to calibrate the knowledge and import the accurate data-Conducting a thorough Root Cause Analysis (RCA) on missing files and incorrect uploads-Motivating team members to work over the weekend for testing on Parallal Run phase

Education

• S R T M University, Sub Centre, Latur

  BSc Computers

  1999 — 2002