Yusuf Musaji
Business Analyst @BT Group
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WORK HISTORY
Business Analyst @BT Group
Manchester, GB
Designed and launched a real-time broadband sales dashboard using Power Query, reducing update time by 67% and enabling a 12% drop in avoidable cancellations.• Built automated Power BI dashboards for sales and operations teams, improving insights and cutting cancellations by 8%.• Created a Power App-enabled Intervention Squad process, recovering £9.08M in revenue, saving 497 hours, and achieving +91 NPS across Sales and Service teams.• Led the redesign of the Direct Debit Qlik dashboard, increasing DD adoption by 8% and embedding eMandate issuance into Salesforce workflows.• Developed and rolled out a Broadband Customer Requirement Form (CRF), reducing breakage by 5% and securing Opex funding through a business case with positive EBITDA projections.• Built and deployed a Copilot AI agent using NLP to categorise engineer notes, improving accuracy by up to 25% and reducing manual review time from 1 hour to 5 minute
EDUCATION
Cardiff University / Prifysgol Caerdydd
Bachelor's degree, Computer Software Engineering
King's College London
Bachelor’s Degree, Computer Science
Gloucestershire College
High School, Software Development Level 3 Extended Diploma
Sir Thomas Rich's School
High School
ABOUT YUSUF MUSAJI
I help businesses work smarter by improving processes, making data meaningful, and delivering changes that actually stick.I started my career as a Software Engineer intern at BT, moved onto the graduate scheme, and over the years I’ve worked on everything from coding automation tools to presenting business insights to senior stakeholders. My background blends technical skills, data analysis, and hands-on experience improving how teams work, and that’s what I enjoy most: solving problems that make life easier for customers and employees alike.Some of the things I’m proud of- Building an SMB Sales Dashboard and introducing a digital process that increased Direct Debit uptake by 12%, lead closures by 24%, and cut service calls by 7%- Leading BAU delivery for VISA Europe, automating audits and workflows that saved time and improved compliance, while presenting findings directly to their management team- Mentoring apprentices and supporting their growth alongside my own- I enjoy working with different teams and stakeholders to deliver change, whether that’s through better data, smarter processes, or just making sure everyone’s on the same page.If you’d like to chat about process improvement, data-driven change, or how to make a team more effective, feel free to reach out.
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