Yusuf I.

Experience

1. Technical Support Engineer

   State Farm

   Nov 2022 — Present · Seattle, WA, US

   Managing and monitoring all data service applications for performance and health check. Planned, installed, configured, managed Red Hat Enterprise Linux /7/8 platform. Provisioned and managed Linux Virtual Machines using VMware VCenter Performed package management which includes installation and vulnerability management. Performed file system management using Linux LVM tool. Supported user account management to provide appropriate access for users and groups. Support system backup effort to ensure data and system security, and disaster recovery. Involved in proactive monitoring of system to ensure high availability, Upgraded and updated servers. Assist in developing strategic technical documentation and written communication relative to IT and State policies and procedures. Provide customer support and issue resolution using Jira and Remedy ticketing tool. Resolved systems and process issues reported generated by Nagios. Performed file system backups and restores using local archiving utilities and send weekly report to Implementing changes to production environment i.e, application releases or changes to production environment. Took shifts for 24/7 production support. Maintaining documentation of key application changes, resolution steps to issue and linked applications. Maintaining and updating technical policies and procedures. Attending all meetings necessary. Analyzing problems with applications to identify problem area(s) and provide recommendation for corrective action. Working with other team members as appropriate to triage and diagnose issues and ensure organizational need for application are met. Ensuring compliance with all regulations that govern all the managed applications.