Yusuf Elmi
Senior Desktop Systems Specialist/Hardware Asset Manager @ Intellectual Ventures | A + Certification
- Role
- Senior Desktop Systems Specialist Hardware Asset Manager at Intellectual Ventures
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Yusuf Elmi
With over four years at Intellectual Ventures, I provide technical support for the Windows platform in a hybrid Microsoft environment, both on-site and remotely. My role encompasses installing, configuring, and troubleshooting desktop systems, workstations, and servers while managing user accounts through tools like System Center Configuration Manager, Active Directory, and Office 365 Hybrid. I contribute to user onboarding and offboarding using the ServiceNow ticketing system, ensuring seamless IT operations. As Hardware Asset Manager, I oversee the lifecycle of over 500 laptops and desktops, ensuring efficient inventory management. My expertise lies in Active Directory, SCCM, and Office 365, supported by my A+ certification and Microsoft Azure Fundamentals. My focus remains on enabling secure and reliable IT environments that align with organizational goals.
Experience
Senior Desktop Systems Specialist Hardware Asset Manager
Sep 2021 — Present · Bellevue, WA, US
Provided comprehensive technical support for the Windows platform in a hybrid Microsoft environment, both on-site and remotely. • Installed, configured, and troubleshot desktop systems, workstations, and servers to ensure optimal performance. • Managed user accounts in Microsoft Cloud and on-premises, utilizing tools like Active Directory and System Center Configuration Manager. • Oversaw the hardware asset management of over 500 laptops and desktops, ensuring efficient onboarding and offboarding processes.
Education
St. Clair College
Diploma, • Courses included Web Development, Visual Basic, TCP/IP, UNIX and Entrepreneurship
2001 — 2004
Forster Secondary School
Diploma
1998 — 2001
Skills
- Software Installation
- Sharepoint
- Troubleshooting
- Win-Pak
- Visio
- Operating Systems
- Mac Os
- Windows Xp
- Kellerscan for Log Auditing
- Vpn
- Iphone Support
- Switches
- Itil
- Software
- Disaster Recovery
- Active Directory
- Xp
- Hardware
- Handheld Devices
- Technical Support
- Windows 7
- Security
- Networking
- Computer Hardware
- Mac Os X
- Software Documentation
- Windows Vista
- Webex Connect
- Blackberry
- Primavera P6 R7
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