Yusuf Dawasaz

About Yusuf Dawasaz

Working as Senior Process Associate - MDM at OneIndia BSC Pvt Ltd (Ambuja - ACC Joint Venture)- Creation and Modification of ACC and Ambuja cement\'s customers (Dealers, Retailers, Direct Customers)- Blocking and unblocking of active and inactive customers- Mapping of Ship To parties to company code- Working on SAP Tool to create and modify customer data.Worked as Senior HR Associate at OneIndia BSC Pvt Ltd (Ambuja - ACC Joint Venture)- Supported Employee Life Cycle (Exit, Recruitment, Transfer, Employee data changes, Promotion)- Sourced and Screened resumes for ACC Cement company- Scheduled interviews for screened candidates.Worked as Transaction Processing Associate (OTC process) at Accenture BPO Pvt Ltd- Processed drafts and generated invoices- Booked Sales Orders in Oracle Database- Updation of client data in Oracle Database.Worked as Senior Process Executive (Npower client) at Accenture BPO Pvt Ltd- Attend and resolve customers queries and complaints through emails- Worked for Npower client who provide Electricity and Gas in UK- Provide Npower customers options installment plans to pay their debts.Worked as RCC Call Coordinator at IBM India Pvt Ltd- Attend and resolve customer queries related to IBM products through calls- Log customer complaints and transfer it to IBM Engineers for further process- Worked on Lotus tool to check customer\'s emails.Worked as Process Exevutive at Infosys BPO Pvt Ltd- Attend and resolve customers queries through emails- Update customer data in Oracle Database.

Experience

1. Senior Process Executive

   Accenture

   Present

   Processed financial drafts and generated invoices, ensuring timely and accurate billing. Utilized Oracle tools to verify order and invoice numbers, maintaining data integrity. Generated monthly revenue reports to provide insights into financial performance. Reconciled drafts and invoices processed to ensure accuracy and resolve discrepancies.

Education

• Karnatak University

  Bachelor in Commerce, Business/Commerce, General

  2007 — 2010

• Al-Ameen College Bangalore University, Bangalore

  Higher Secondary School Certificate (H.S.S.C; School Certificate (S.S.C, Business/Commerce, General

  2006 — 2010

• Al-Ameen College Bangalore University

  Bachelors of Commerce (B. Com, field of study

  2007 — 2010

• Al-Ameen College

  Bachelor's Degree

Skills

• Human Resources
• Employee Relations
• Recruiting
• Change Management
• Business Strategy
• Deferred Compensation
• Employee Benefits
• Project Management
• Organizational Development
• Personnel Management
• Customer Service
• Microsoft Excel
• Administration
• Business Analysis
• Crm
• Financial Accounting