Yushen Zhu

About Yushen Zhu

I am a strategic and business-minded individual who isn\'t afraid of rolling up my sleeves and doing whatever it takes to get the job done. Currently I\'m a consultant with Slalom - a management consulting firm that specializes in finding ways to use technology to help build better futures for our clients. In my day to day, I collaborate with clients to deliver their toughest projects while ensuring that they are involved and engaged every step of the way. To accomplish this work, I leverage a combination of consulting and project management skills including: • Program Management • Business Analysis • Vendor Management • Business Process Improvement • Data Visualization • Resource Planning • Stakeholder Management • Cross-functional Leadership Some of my achievements include: • Designed and implemented a departmental work planning strategy by working with key leaders across 7 departments to identify and develop criteria to track work completed, resulting in the creation of a scalable planning process to forecast and track $200M+ of annual project spend • Led program management efforts for a contracts life cycle management software rollout affecting 70+ employees, resulting in a dynamic and scalable solution tailored to accommodate the evolving requirements of a rapidly expanding organization • Developed an automated procurement process, increasing speed of previous workflow by 100%, saving an additional $300k in salary costs and 2500+ in labor hours I would love to grow and expand my network, so if you feel that we can help each other, or if you simply want to reach out feel free to contact me at y••••••••@hotmail.com so we can connect.

Experience

1. Business Advisory Services Consultant

   Slalom

   Mar 2022 — Present · Seattle, WA, US

   Managed the successful rollout of a contracts lifecycle management software for 70+ users, integrating user-centric designs that increased user adoption; new system provides scalability and reduces manual processes• Spearheaded cross-functional team of 40+ across 8 divisions to launch a departmental work planning strategy, bringing visibility to $300M+ in project budgets and standardized framework for program reporting• Designed and developed a consolidated Power BI program dashboard for executive level reporting, combining data across 7 different business areas bringing more visibility to allow informed and data-driven business decision making• Led the creation and execution of a business process improvement strategy to propose future state operating model for ed tech company; interviewed over 30+ key stakeholders, analyzed and created process flows for over 13 departments, proposed future state saving client $1M+ of yearly potential operating costs• Designed and executed a customer support strategy to enhance business processes and optimize time of software developers; led requirements analysis to review customer service tickets in JIRA and developed over 17 process flows for customer service reps, reducing software engineering utilization on service issues by over 30%• Developed learning and development tool to track learning progress across 700+ consultants; provided coaching and training to 7 different practice areas across Seattle market

Education

• Queen's University

  Master of Business Administration - MBA, Business Administration and Management, General

• The University of British Columbia

  Bachelor's Degree, Biopsychology

  2010 — 2014