Yuseff Garrett

About Yuseff Garrett

A hands-on Salesforce professional who manages complex projects. I develop and implement optimal solutions that align with organizational goals. I’m highly collaborative and work well cross-functionally across teams, departments, and verticals to strategically and successfully deliver satisfactory results on schedule.Areas of Expertise:• Salesforce Administration • Salesforce Configuration • Business Analysis • Project Management • Team Leadership • Staff Development/ Training • Trend & Data Analysis - Reporting • Strategic/ Critical Thinking • Troubleshooting • Relationship Management • Collaboration

Experience

1. Senior Crm (Salesforce) Analyst

   Highmark

   Sep 2021 — Present · Pittsburgh, PA, US

   Key contributor to the end-to-end rollout of a Salesforce ecosystem, deploying Health Cloud, Experience Cloud, Data Cloud, and Marketing Cloud. Configured and customized Salesforce platform to align with business processes and workflows. Partnered with data and technical teams to design, develop, and implement tailored CRM solutions. Planned and executed customer data migration into the new CRM system, ensuring seamless transition. Maintain data accuracy and integrity throughout the implementation lifecycle. Develop and deliver user training programs to promote effective CRM utilization. Monitor user adoption and provided ongoing support to encourage system engagement. Engage project stakeholders, communicated progress, and proactively addressed risks and issues. Deliver post-implementation support, resolving system issues and assisting users. Monitor CRM performance, identified improvement opportunities, and ensured continuous optimization.

Education

• PennWest California

  Master of Arts (M.A.), Geographic Information Science and Cartography

  2006

Skills

• Microsoft Excel
• Project Management
• Admissions
• Training
• Leadership
• Distance Learning
• Recruiting
• Staff Development
• Higher Education
• Leadership Development
• Academic Advising
• Curriculum Development
• Team Building
• Student Recruiting
• Enrollment Management
• Public Speaking
• Student Affairs
• Customer Service
• Adult Education
• Microsoft Office