Yusaf Marza
IT Support Specialist Systems & Software Administration Project Management @Getty Images
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WORK HISTORY
IT Support Specialist Systems & Software Administration Project Management @Getty Images
New York, NY, US
Led AMER new hire IT onboarding program for 4+ years, delivering 100% satisfaction across thousands of hires through seamless coordination with HR, HRIS, and CORE technical teams. • Directed region-wide hardware refresh projects, building automated tracking and reporting tools in Excel and ClickUp, streamlining ticket distribution, and ensuring zero operational disruption. • Standardized IT onboarding workflows, reducing average new hire system setup time by 95% and improving time-to-productivity. • Acted as the primary liaison between IT and business units to deliver technical solutions that improved end-user experience and operational efficiency. • Oversaw enterprise technology administration, including Intune, JAMF, AWS, Active Directory, Salesforce CRM, and ServiceNow, ensuring consistent and scalable IT operations. • Served as primary liaison between IT and business units, translating technical requirements into solutions that improved user experience and operational efficiency. • Established process improvement frameworks that enhanced ticket routing, reduced resolution times, and set onboarding standards adopted across regional offices.
ABOUT YUSAF MARZA
I’m a work ready and adaptable technology professional with 9+ years of experience in IT support, cloud platforms, endpoint management, and enterprise systems. I’ve built my career around solving problems, improving processes, and supporting high performing teams with hands-on experience at organizations like Google, Two Sigma, and Getty Images.My background includes a wide range of tools and platforms, including Azure, AWS, OKTA, JAMF, Intune, CrowdStrike, ServiceNow, Salesforce, ClickUp, and more. I’ve led teams, trained technicians, and driven technology adoption in dynamic environments always with a focus on reliability, user experience, and business impact.While my foundation is in IT and systems management, I’m always open to new challenges and learning experiences. I thrive in environments where I can adapt to new workflows, collaborate across functions, and continue growing my skills. Whether staying within my domain or stepping into something new, I bring a proactive mindset, strong communication, and a people first approach.If you\'re looking for someone who’s skilled, dependable, and ready to grow with your team let’s connect.
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